Name of the company :: CGI
Experience Required :: Freshers
Education Qualification :: B.E/B.Tech/MCA
Package Offered :: RS 2.75 LPA
Work Location :: Bangalore, Chennai
LAST DATE :: 17 May 2013
EVENT DATE :: 21 May 2013
Job Details ::
- CGI Off-Campus For 2012 Batch Freshers(BE, B.Tech) On 21th May 2013
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
- 2012 batch BE/BTech (All branches)
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
Service Agreement :: Candidates willing to commit for atleast a 24 months tenure need to apply.
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