Name of the company :: Honeywell
Education Qualification :: Any degree
Work Location :: Gurgaon
Job Details ::
- The Technical Support Associate will be responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
- Meet all the targets laid down as client requirements under all circumstances –Schedule Adherence, Service Level, VoC, AHT, Calls Per Rep, Call quality.
- Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
- Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
- Seek knowledge sharing sessions with HD/SA for self improvement
- Work closely with immediate supervisor for all performance, learning and development aspects.
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